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Privacy Policy



1.- Data controller for your data, European Union representative and data protection delegate:

  1. Data controller: Please be informed that any personal data you provide through this website will be processed by ESPORTS DE NEU SOLDEU-INCLES, S.A. (hereinafter ENSI, S.A.), in its capacity as the data controller. ENSI, S.A. is the owner of this website, has registered offices at Carretera General S/N, Parking El Tartet (Obac building), AD100 El Tarter (Andorra), and is registered in Andorra’s Company Register under number 5009 and in the Trade Register under number 906009-A. Its Tax Register Number is S-700159-E.
  2. European Union representative for the data controller:If you are located in the European Union, we inform you that our representative in the European Union is the company Compliance Gap Mitigation, with registered offices at c/Ferraz 28, 2º Izq.28008 Madrid (Spain) and with Tax Identification Number B-88402227. You may contact our European Union representative by telephone on (+34) 91 758 94 41 or (+34) 91 548 27 01 or by email to: ENSISA@compliancegapmitigation.com
  3. Data protection delegate:For any questions relating to data protection, you may contact ENSI, S.A.’s data protection delegate by email at dpd@soldeu.ad.


2.- File declared compliant with Andorran law and registered with the Principality of Andorra Data Protection Agency:

In accordance with the requirements of Qualified Act 15/2003, of 18 December, on Personal Data Protection (hereinafter “QAPD”) and with its implementing regulations, users of this website are informed that any personal data provided to ENSI, S.A. will be included in a file owned by the aforementioned organisation and duly registered with the Principality of Andorra Data Protection Agency. 


3.- Provisions regarding the processing of minors’ and/or third parties’ data:

Registration and the electronic purchase of products and services offered via this website by ENSI, S.A. may only be carried out by individuals over 18 years old. In accordance with the foregoing, if you provide your personal data through this website, you do so on the premise that you are over 18 years old. Should ENSI, S.A. find that, in contradiction to the aforementioned rule, the personal data has been provided by a minor, it will be deleted immediately.

Personal data belonging to a third party, meaning anyone apart from the data subject, must not be provided. However, should this be necessary to carry out the request that justifies the provision of the personal data, the person providing the data shall take responsibility for informing the owner of the personal data of all the provisions of article 14 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter “GDPR”) under the terms established in the Regulation.as the data owner’s parent or legal guardian and provide your express consent for the data to be processed as reported in this policy. In this case, ENSI, S.A. may ask you to accredit yourself as a parent or legal guardianship by providing an accrediting official document, such as a scanned copy of your Family Book.


4.- Purposes of data processing, legal basis and retention period:

4.1.- ENSI, S.A. may process your personal data for the following purposes:

  1. Through the options made available to you by ENSI, S.A. on this website for the reservation and/or purchase of its products and/or services, ENSI, S.A. will collect and process your personal data in order to manage the reservation, purchase, shipping, delivery and payment procedures relating to the reservation and/or purchase made.
    The legal basis for this data processing is the corresponding contract through which you acquire the products and/or services. Providing your personal data for this purpose is voluntary, although should you not provide said personal data, you will be unable to acquire the corresponding product or service through this website.
    ENSI, S.A. will retain your personal data until the reservation, purchase, shipping, delivery and payment procedures relating to the reservation and/or purchase made are completed. After this, the personal data will be retained for the time needed for the legal responsibilities deriving from the contract signed to expire, in accordance with applicable legislation.
  2. Should you fulfill the contact form or send emails to the address that ENSI, S.A. provides on this website for information requests, queries or claims, the company will collect and process your personal data in order to manage your request and to carry out all the processes and/or procedures needed to satisfy your request.
    The legal basis for this data processing is the consent you manifest by fulfilling the contact form or sending an email to the contact email address provided by ENSI, S.A. on this website. Providing your personal data through this email or contact form is therefore voluntary, although should you not provide said personal data, your request, query or claim will not be processed. This consent may be revoked at any time, although, likewise, this revocation would halt the processing of your request, query or claim.
    ENSI, S.A. will retain your personal data until your information request, query or claim has been managed. Should there be legislation that obligates ENSI, S.A. to retain your personal data relating to said request for a longer period, or should ENSI, S.A. deem it necessary to retain it to deal with any potential claims on your part, ENSI, S.A. will retain your personal data for the appropriate additional period. At the end of this period, the personal data will be deleted.
  3. Through cookies and other tracking technologies that ENSI, S.A. may download in your device when you visit our website, as indicated in the Cookies Policy,ENSI, S.A. will collect and process your personal data to improve your experience and our services by analyzing your browsing and how you interact with us.
    The legal basis for this processing of personal data is the consent that you will have expressed when authorizing the download of cookies that are not strictly necessary for the operation of the Web.
    Regarding the conservation period, cookies will be active for the time indicated in the aforementioned Cookies Policy, and the data collected through them will be kept for a maximum of one year after which they will be deleted.

4.2.- If your personal data is used for various purposes that require ENSI, S.A. to retain it for different periods, ENSI, S.A. will retain it for the longest of these periods.


5.- Recipient categories, including service providers:

If necessary for the aforementioned purposes, your personal data may be passed on to the following categories of recipient:

  1. ENSI, S.A.’s service providers that need to process your personal data for the relevant purpose, which they will do in accordance with ENSI, S.A.’s instructions, its privacy policy
  2. Third parties with no affiliation to ENSI, S.A., as long as the need to share this data is identified, in good faith, in order to: (1) comply with any applicable law, regulation, legal procedure or enforceable government request; (2) fulfil the terms and conditions of the product and/or service acquired, including investigation of potential violations; (3) and/or detect, prevent or otherwise address fraud, security or technical problems;
  3. The competent public authorities, in the cases provided for by law and for the purposes defined therein;
  4. Financial institutions through which payments are managed.


6.- Your data protection rights:

In compliance with the QAPD and its implementing regulations, ENSI, S.A. informs you that, to exercise your rights of access, rectification, erasure or opposition regarding your personal data, recognised in the aforementioned law, you must send a message to the email address dpd@soldeu.ad, .

In addition, in accordance with the GDPR, if you are located in the European Union, you have the right to seek confirmation of whether ENSI, S.A. is processing personal data that concerns you, to access your personal data, to request the rectification of inaccurate data and, if applicable, request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected. Under the terms provided for in the GDPR, interested parties may also request the restriction of the processing of their personal data or its portability, in which case ENSI, S.A. will only retain the data for the fiscal year or in the defence of claims.

In certain circumstances, and for reasons relating to their particular situation, interested parties have the right to oppose the processing of their personal data. If you have provided consent for a specific purpose, you may withdraw it at any time, without this affecting the legality of any processing based on consent before its withdrawal. In this case, ENSI, S.A. will stop processing the personal data or, if applicable, will stop processing the data for the specific purpose, unless there are compelling legitimate grounds not to do so or any claims must be made or defended.

All the aforementioned rights may be exercised through a message to the email address dpd@soldeu.ad.

In the event of any infringement of your rights, especially if you are left unsatisfied when you exercise them, you may submit a claim to any data protection authority in the European Union. You can also obtain more information on your rights by contacting the aforementioned organisations.


7.- Security:

ENSI, S.A. guarantees that it will process your personal data in accordance with the strictest possible duty of confidentiality, and that the technical, legal and organisational measures have been implemented to guarantee the security of your personal data and prevent it from being altered, misused, lost, stolen, or processed and/or accessed without authorisation.


8.- Changes made to privacy policy:

This privacy policy is subject to change in accordance with applicable law at any given time. In any case, you will be duly notified of any modification made to this privacy policy, so that you may be kept informed of any changes made and, if applicable, provide your consent to these changes.


Last updated: December 20, 2021

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